Objectives:
To obtain a challenging and rewarding full time position in Windows, Linux Server Administration with growth and learning opportunities in supportive, challenging work environment that would take advantage of my job experience.
Summary of Experience:
- 10 years of IT experience as a Desktop Admin, Customer Support Engineer, System Engineer and responsible for manage and support Desktops, Exchange Server & Active Directory, Server Administration and Hardware maintenance.
- Troubleshooting Windows 2012/2008/2003 Active Directory.
- Knowledge in Office 365 and Outlook
- Working Knowledge in Azure cloud service
- Creating New Users, Groups & granting appropriate rights and permissions.
- Managing Windows Virtual Servers through VMware Virtual Center & Hyper V.
- Hardworking and willing to take on new responsibilities and respond to it.
- Working knowledge in linux
- Setting up Virtual Environment in Citrix, Managing using Citrix Director
- Working knowledge in ticketing system. (HPSM, Manage Engine)
- Knowledge in ITIL, Change, Release, Patch Management.
- Managing CISCO Networks and HP Procure Switches.
- Knowledge in SQL and MariaDB.
- Working in Clean Desk Policy environment
Educational Qualification:
Qualification : B.com (Computer Application)
College : ANNAMALAI UNIVERSITY
Professional Certification:
MICROSOFT Certification ID : 9901668
Windows Server® 2008 Active Directory Certification Number : E217-2729
Windows Server® 2008 Network Infrastructure, Configuration Certification Number: E218-8869
Microsoft Exchange Server 2010 Certification Number : E223-5543
Key Skills:
MICROSOFT PLATFORM: – Active Directory Domain Service; Network Infrastructure; Microsoft Azure Administration; Backup and Restore.
RED HAT LINUX PLATFORM: – Managing “USERS” and “groups”; File Permissions;
Logical Volume Management “LVM”; Auto Mounting NFS shares;
ISO file mounting; Samba Server and Apache server Configuration,
NETWORKING: – Configuring HP procure Switch, D-Link Manageable Switch, Cisco routers and Switches and Structured Patching and Cabling.
SOFTWARES: –Working knowledge in SQL, Maria DB; Microsoft office and Providing Application Support.
CLOUD: Microsoft Azure
PROFESSIONAL EXPERIENCE:
Organization : MACE QATAR.
Designation : Office Engineer
Period : May-2019 to June 2024
Location : Qatar (Doha)
Visa Status : Resident Permit
Roles and Responsibilities:
- Responsible for maintaining and supporting IT Infrastructure.
- Troubleshooting of Desktop, Laptop and Network Printer
- Installation of Software Applications & Operating System like Windows 7, Windows 10
- Maintain 2012 Server, User, Group, Group Policy and Schedule Backup, NAS and SAN Storage.
- Working Knowledge in Word press tools, HTML, Java Script.
- Working Knowledge in Microsoft Azure Cloud.
- Working knowledge in IBM Maximo.
Organization : Green Park School (Eadad International Academy).
Designation : IT-Officer
Period : September-2017 to April-2019
Location : Qatar (Doha)
Visa Status : Valid Visa with NOC
Roles and Responsibilities:
- Responsible for planning, maintaining and supporting IT Infrastructure.
- Troubleshooting and replacing the PC Spare for Desktop.
- Identifying LAN faults and resolving the same.
- Installation of Software Applications & Operating System like Windows 7, Windows 10
- Configuring Network and Local Printer
- Installation and configuring of Interactive Whiteboard, Interactive Projector.
- Working with the School Application software
- Conducting Application Training for the Teachers
- Maintain 2012 Server, User, Group, Group Policy and Schedule Backup.
Organization : KG Information Systems Pvt Ltd .
Designation : Senior System Engineer
Period : November-2013 to February-2017
Location : India
Roles and Responsibilities:
- Active directory access permissions related issues. Managing User profiles, permissions and applying group policy on 2008 servers
- Server security monitoring and security related issue troubleshooting.
- Perform application installs and upgrades following procedures and documented by application owners on the servers.
- Network share creation with DFS, Access & permission issue troubleshooting
- Backup and restoration of end user data.
- Troubleshooting and Supporting DNS, DHCP, VPN with NPS related issues.
- Installing and Configuring Microsoft Exchange Server 2007 & 2010.
- Installation, configuration and troubleshooting of Microsoft Outlook 2003, 2007. Troubleshooting and fix windows Operating System problems.
- Administration of Exchange 2010 Servers.
- File Server Migration: Migrated file server from one server to another in 2003 domain.
- Installation, Configuration and Troubleshooting of Domain Controller and Additional domain controllers.
- Administration of Network Printers, Local printers and dot matrix printers. Administration of Desktops and Laptops
- Managing User profiles, permissions and applying group policy on servers
- Deploying WDS Services used to network installation.
- Working Knowledge in VMware, ESX Server
Organization : Bank Julius Baer (Onsite)
Designation : Infrastructure Support
Period : April 2015 to May 2016
Location : India (Mumbai)
Roles and Responsibilities:
- Served as L1/L2 Support for critical System Issue
- Ensuring the Application health Check before start of operation
- Configure and install Remote Access profile (Microsoft Direct Access) in Notebook and Traveler Laptop
- Configuring and Trouble shoot Microsoft Outlook
- Resetting the Account Login Password Using Active roles Tools
- Tracking User Account Policy
- Configure Good 4 Enterprise Mobile Mail Application
- Configure and Troubleshoot Digital Signature of etoken 2003,Emudra, Moserbaer Alladin
- Configuring the Cisco 8945, 8961 IP phones (Hunting lines)
- Trouble shooting VDI, Citrix NetScaller, VaskoToken Issues using Citrix Director& VDI , Symantec management Agent (SMA)
- Configure and Trouble Shooting Xerox 7830, 7855 Network Printer
- Configure Microsoft INtune for non Domain Internet laptop
- Creating Troublesome ticket through HPSM and Maintaining Asset inventories
- Escalating Calls to the Higher level and Tracking Work in progress, Resolved and Closed Ticket
- Ensure all Critical Calls closed in the timely Manner
- Knowledge in Troubleshooting IBM Notes
- Knowledge in process of Non-Standard business software ordering workflow
Organization : PROMPT SERVICE.
Designation : System Engineer
Period : December-2010 to July- 2013
Roles and Responsibilities:
- Active directory access permissions related issues. Managing User profiles, permissions and applying group policy on servers, Server security monitoring and security related issue troubleshooting.
- Perform application installs and upgrades following procedures and documented by application owners on the servers.
- Network share creation with DFS, Access & permission issue troubleshooting
- Backup and restoration of end user data.
- Troubleshooting and Supporting DNS, DHCP, VPN with NPS related issues.
- Installing and Configuring Microsoft Exchange Server 2007 & 2010.
- Installation, configuration and troubleshooting of Microsoft Outlook 2003, 2007. Troubleshooting and fix windows Operating System problems.
- Administration of Network Printers, Local printers and dot matrix printers. Administration of Desktops and Laptops
- Deploying WDS Services used to network installation.
Organization : Acer Computer Service
Designation : Customer Support Engineer
Period : March-2008 to November-2010
Leadership and Activities:
- Responsible for planning, maintaining and supporting IT Infrastructure.
- Supporting and Troubleshooting Escalated Calls from L1, L2 support team.
- Responsible for Clean desk Policy.
- Assigning task and Monitoring the SLAs as per company standards.
- Provide training to new buddies and to L1 team about new troubleshooting methods and escalation methods.
2000/XP according to the Project requirement, Network and Local Printer
PERSONAL DETAILS :
- Father Name : Alphonse . V
- Date of Birth : xx-xx-1988
- Passport : yes
- Marital Status : Single
Declaration:
I hereby declare that the above mentioned information is true and factual to my knowledge.
Place: India Ruban Alphonse . A
Date: